Privacy Policy

Last updated: July 10, 2025

1. Introduction

At Cortex Hospital, we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. HIPAA Compliance

As a healthcare provider, Cortex Hospital is required to comply with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict policies and procedures to protect your Protected Health Information (PHI) and will only use or disclose your health information as permitted by law.

3. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, social security number
• Medical Information: Medical history, treatment records, test results, insurance information
• Website Usage: IP address, browser type, pages visited, time spent on site
• Payment Information: Billing address, payment method details (processed securely)

4. How We Use Your Information

We use your information for the following purposes:

• Providing medical care and treatment
• Scheduling appointments and managing your care
• Processing payments and insurance claims
• Communicating with you about your healthcare
• Improving our services and website functionality
• Complying with legal and regulatory requirements

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Healthcare Operations: With healthcare providers involved in your care
• Legal Requirements: When required by law or court order
• Insurance: With your insurance company for payment and coverage determination
• Business Associates: With third-party vendors who help us provide services (under strict confidentiality agreements)
• Emergency Situations: When necessary to prevent serious harm to you or others

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under HIPAA and other applicable laws, you have the following rights:

• Access: You can request access to your medical records
• Amendment: You can request corrections to your health information
• Restriction: You can request limits on how we use your information
• Confidential Communication: You can request communication through specific means
• Accounting: You can request a list of disclosures we have made
• Complaint: You can file a complaint if you believe your privacy rights have been violated

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. Some features of our website may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.